Discount Electrix is a UK company having been in business since June 2012, we comply fully with UK law relating to mail order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments if we fail in any way. Our terms and conditions do not affect your statutory rights.
Delivery times and Postage costs
Delivery times for the UK are normally 2-3 working days, please visit our postage page for specific details.
We want you to be totally happy with you purchase, if not you can return it to ourselves for a refund or exchange within 30 days. Please see our Returns policy for full details.
Pricing and Payment
All prices are in sterling. When ordering you must state the correct card holders details including address, these details are checked for security reasons and any mis-match in details may cause a delay.
Credit card security
We now use Sagepay to process our on-line orders, Sagepay is one of the leading payment service providers allowing transactions to be processed by Barclaycard payment services,part of the Barclays banking group. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.
Accuracy of website
We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers to provide the correct information to ourselves. Discount Electrix do try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur. If any product we supply is different from the description given we will of course refund or replace.
We aim to keep all of the goods listed on our website physically in stock. We update our site daily so what is listed is in stock, however occasionally mistakes can happen and if we are out of a product that you order that will delay despatch by more than 48 hours we will contact you by email or telephone within 24 hours and give you the opportunity to cancel, wait or have an alternative.
Please click here for full information on the Waste electrical goods exchange scheme.
Compatibility and Fitment
Many of the products we sell require knowledge on how to fit it and its compatibility with other parts. We are here to offer any technical help via email or the telephone if required if you are unsure. Discount Electrix advises that if you are unsure on how to fit any part correctly that you seek the help of a qualified electrician. Failure to fit the correct compatible part and/or to fit that part correctly could lead a serious injury or accident.
We operate as an ethical, customer focused business and make every effort to ensure a positive experience in dealing with our customers. We know that you have a choice, and appreciate that you choose us.