In addition to the Consumer Contracts Regulations (which replaced the Distance Selling Regulations in 2013) you can cancel any order within 30 days of receiving your original order*. Goods should be returned in their original packaging where possible and will be inspected on return. The goods remain your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
We ask that you DO NOT use any additional tape to secure the original box/packaging, and kindly wrap the returning parcel(s) in some kind of additional packaging i.e. Refuse sack(s), boxes so making sure goods arrive safely avoiding damaged on its return journey.
We regret that we cannot issue refunds or exchanges after the 30 day period outlined in the Consumer Contracts Regulations.
When returning an item you will be provided with a Proof of Postage receipt; you should keep this as it contains the tracking information for your parcel. Please note that without your receipt, we cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
DAMAGED AND FAULTY ITEMS
Any fault or damage to a product must be reported as soon as reasonably possible after receipt of the goods. We may ask the customer to provide details or images of the fault or damage so we can assess the best way to deal with the problem.
If a refund or replacement is required there are two options for this, we will either require the item(s) returning back to us or proof that the item(s) is damaged or faulty by proof of an image.
If any items need to be returned you will be notified via email as soon as we have received your items back. Once they have been assessed, you will then be issued with a replacement (if the items cannot be repaired) or a refund. If the item is not faulty, Discount Electrix will contact you to discuss the next procedure.
IN ALL CIRCUMSTANCES
We understand that goods need to be examined and in some cases installed; however, you as the consumer have a duty to take reasonable care of the goods. Goods must be returned in or with the original packaging wherever possible.
Ideally the most cost effective way to return an item is via Royal Mail for small items or Hermes for larger items, if you are unsure please contact us first for further advice as we will only cover reasonable standard return postage fees.
Please note, return procedures may take longer during peak order times, you will be contacted as soon as possible.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.