DELIVERY OF GOODS
Once payment is received for your order we will try our utmost to dispatch your order the same day, and at the least, within 24 hours of receipt of the order.
Next day orders received before 2.00pm except for on weekends and Bank Holidays will be processed and dispatched the same day. Orders received after 2.00pm will be carried over to the next working day.
Our standard courier service(Hermes/Royal Mail) will not deliver on Sunday or Bank Holidays, therefore any orders placed after 2.00pm on Fridays will be dispatched on the following Monday (or Tuesday if it is a Bank Holiday).
UPS do not deliver next day parcels on Saturdays, but do offer a specific Saturday delivery service.
Please provide clear additional delivery instructions if your delivery address is remote or difficult to find. If this is the case a mobile number is essential as this will be given to your driver to fulfil the delivery.
RECEIPT OF GOODS
Most of our deliveries will be handled by Royal Mail or UPS.
If no one is available to sign for the parcel the driver will leave a card containing the consignment number and the telephone number of your local depot. The customer is advised to call this number to arrange a suitable delivery date. The driver will attempt the same delivery on the second day if no contact with the depot is made. If this delivery fails, the consignment is held in the depot for a further five days. If the customer has still made no contact the consignment is returned back to Discount Electrix where we will contact the customer.
The carriage will be charged again before a further delivery can be dispatched.
We try our best to pack orders with consideration to the item(s). Although the carriers we use work hard to avoid damaged goods whilst in transit, it can happen from time to time. On receipt of your order it is advised to check the products inside immediately as items can be damaged during carriage. If you notice any damage to your product or if an item is missing, please notify us by email or phone within 24 hours.
TRACKING YOUR ORDER
We offer both tracked and non-tracked delivery services. If you have chosen a tracked delivery service, you can get updates on the status of your order by signing into your account and clicking the link next to 'Tracking Code' in either the Order Summary or Order History section. This is updated for the first time at 2pm on the day of purchase (or on the following day if your order is placed after 2pm).
Royal Mail 2nd Class Parcels: 3-5 working days (FREE)
Hermes Parcels: 3-5 working days (FREE)
Royal Mail 1st Class Recorded: 1-2 working days (£3.99)
UPS Tracked Parcel: Next working day (£6.95)
Please allow slightly longer for weekends and bank holidays.
For non-UK Mainland orders, please contact us for delivery prices and estimated times.
In addition to the Consumer Contracts Regulations (which replaced the Distance Selling Regulations in 2013) you can cancel any order within 30 days of receiving your original order*. Goods should be returned in their original packaging where possible and will be inspected on return. The goods remain your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
We ask that you DO NOT use any additional tape to secure the original box/packaging, and kindly wrap the returning parcel(s) in some kind of additional packaging i.e. Refuse sack(s), boxes so making sure goods arrive safely avoiding damaged on its return journey.
We regret that we cannot issue refunds or exchanges after the 30 day period outlined in the Consumer Contracts Regulations.
When returning an item you will be provided with a Proof of Postage receipt; you should keep this as it contains the tracking information for your parcel. Please note that without your receipt, we cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
DAMAGED AND FAULTY ITEMS
Any fault or damage to a product must be reported as soon as reasonably possible after receipt of the goods. We may ask the customer to provide details or images of the fault or damage so we can assess the best way to deal with the problem.
If a refund or replacement is required there are two options for this, we will either require the item(s) returning back to us or proof that the item(s) is damaged or faulty by proof of an image.
If any items need to be returned you will be notified via email as soon as we have received your items back. Once they have been assessed, you will then be issued with a replacement (if the items cannot be repaired) or a refund. If the item is not faulty, Discount Electrix will contact you to discuss the next procedure.
IN ALL CIRCUMSTANCES
We understand that goods need to be examined and in some cases installed; however, you as the consumer have a duty to take reasonable care of the goods. Goods must be returned in or with the original packaging wherever possible.
Ideally the most cost effective way to return an item is via Royal Mail for small items or Hermes for larger items, if you are unsure please contact us first for further advice as we will only cover reasonable standard return postage fees.
Please note, return procedures may take longer during peak order times, you will be contacted as soon as possible.