DELIVERY OF GOODS
Once payment is received for your order we will try our utmost to dispatch your order the same day, and at the least, within 24 hours of receipt of the order.
Next day orders received before 2.00pm except for on weekends and Bank Holidays will be processed and dispatched the same day. Orders received after 2.00pm will be carried over to the next working day.
Our standard courier service(Hermes/Royal Mail) will not deliver on Sunday or Bank Holidays, therefore any orders placed after 2.00pm on Fridays will be dispatched on the following Monday (or Tuesday if it is a Bank Holiday).
UPS do not deliver next day parcels on Saturdays, but do offer a specific Saturday delivery service.
Please provide clear additional delivery instructions if your delivery address is remote or difficult to find. If this is the case a mobile number is essential as this will be given to your driver to fulfil the delivery.
RECEIPT OF GOODS
Most of our deliveries will be handled by Hermes, Royal Mail or UPS. If no one is available to sign for the parcel the driver will leave a card containing the consignment number and the telephone number of your local depot. The customer is advised to call this number to arrange a suitable delivery date. The driver will attempt the same delivery on the second day if no contact with the depot is made. If this delivery fails, the consignment is held in the depot for a further five days. If the customer has still made no contact the consignment is returned back to Discount Electrix where we will contact the customer. The carriage will be charged again before a further delivery can be dispatched.
We try our best to pack orders with consideration to the item(s). Although the carriers we use work hard to avoid damaged goods whilst in transit, it can happen from time to time. On receipt of your order it is advised to check the products inside immediately as items can be damaged during carriage. If you notice any damage to your product or if an item is missing, please notify us by email or phone within 24 hours.
TRACKING YOUR ORDER
We offer both tracked and non-tracked delivery services. If you have chosen a tracked delivery service, you can get updates on the status of your order by signing into your account and clicking the link next to 'Tracking Code' in either the Order Summary or Order History section. This is updated for the first time at 2pm on the day of purchase (or on the following day if your order is placed after 2pm).
Royal mail 2nd Class and Hermes Parcels: 3-5 working days (FREE)
1st Class Recorded: 1-2 working days (£4.95)
UPS Tracked Parcel: Next working day (£7.95)
Please allow slightly longer for weekends and bank holidays.
For non-UK Mainland orders, please contact us for delivery prices and estimated times.